FAQs - FAQs by Type

Child Support

• Are the records held by the IV-D Office public records?
• Can a third party call to request information or report changes for me?
• Does exercising regular visitation reflect on my child support order?
• How is paternity established legally?
• I didn’t receive any money through the offset program. Why?
• I have information about a parent who is not paying his/her child support. How and where can I report this information?
• I need a payment history for proof of income. Can you fax it to me or an agency?
• I want to know what’s going on with my case. Why can’t I talk to my case manager now?
• What are your office hours?
• Why can’t a third party get case information for me?
• Why do you ask for my social security number when I call for information on my case?
• Why do you ask for the names of both parents/parties when I call?
• Why should I establish paternity?